General Terms and Conditions, Complaint Policy, and Service Conditions

1. Introductory Provisions

These General Terms and Conditions, Complaint Policy, and Service Conditions govern the rights and obligations of the contracting parties arising from a purchase agreement and contract for work concluded between the seller / repair person / contractor, being Matej Uríček – ACW Servis, Priehradná 34, 031 01 Liptovský Mikuláš, ID No. 50681818, Tax ID 1086725860, registered in the Trade Register of OU LM under No. 540-20234 (hereinafter "seller"/"contractor"), and the buyer/ordering party, the subject of which is the provision of computer services, manufacturing, repair and modification of electrical devices and components, manufacturing, repair and modification of computer and electronic products, or the sale of goods to the final consumer or other business operators.

The seller / contractor declares that they do not operate an online store and therefore the relevant online trading rules do not apply to them. This website, as well as all pages and sub-pages related to this website, are for informational purposes only.

These Terms and Conditions, as in force on the date of conclusion of the purchase agreement, form an integral part of the purchase agreement. Should the seller and buyer conclude a written purchase agreement specifying conditions separately from these Terms and Conditions, the provisions of the purchase agreement shall take precedence. The agreed conditions must not conflict with other legal regulations (e.g. shortening of the return period, warranty period, etc.)

For the purposes of these Terms and Conditions, a supplementary agreement means a contract under which the buyer acquires goods or receives a service related to the subject of the purchase agreement, if the goods are delivered or the service is provided by the seller or a third party based on their agreement.

If the seller fails to comply with their obligations under the applicable laws of the Slovak Republic or the European Communities or these Terms and Conditions, the buyer may exercise their right against the seller through the competent court.

2. Contact Details of the Seller / Contractor

Matej Uríček – ACW Servis
Priehradná 34
031 01, Liptovský Mikuláš, Slovakia

Tel: +421 902 58 62 62
ID No: 50681818
Tax ID: 1086725860

Business entity registered in the Trade Register of OU LM under No. 540-20234.
Bank account: SK8009000000005119521017
BIC/SWIFT: GIBASKBX

Supervisory Authority:

Slovak Trade Inspection (SOI)
SOI Inspectorate for the Žilina Region
Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1
Supervision Execution Department
Email: za@soi.sk
Tel.: 041/763 21 30, 041/724 58 68
Fax: 041/763 21 39

3. Method of Concluding the Purchase Agreement

1.1. A proposal to conclude a purchase agreement or contract for work takes place through a verbal agreement in person at the contractor's/seller's registered office, by phone, or in writing by electronic correspondence to the email address or the relevant social media page of the contractor/seller.

1.2. Following approval of the order, the buyer will receive, as agreed, a notification of receipt of the order to their email address or relevant social media page. All further information regarding the order may be sent to the buyer's email address as needed. If the order is negotiated in person, this step is skipped.

1.3. The delivery confirmation contains information that the seller has received the order, but does not constitute acceptance of the proposal to conclude the purchase agreement.

1.4. The seller will subsequently inform the buyer/ordering party in person, in writing, or by phone that their order has been accepted (hereinafter "order acceptance"). The order acceptance contains information about the name and specification of the goods, the price and/or other services, the expected delivery time, the place of delivery, and details about any transportation costs, conditions, method, and timing of delivery.

1.5. The purchase agreement is concluded in person or upon delivery of the order acceptance in electronic or written form to the buyer.

1.6. The seller has informed the buyer clearly, unambiguously, and comprehensibly before concluding the contract about all pre-contractual information regarding complaint handling, payment, commercial, transport, and other conditions.

1.7. If the seller fails to fulfil their information obligation regarding additional fees or other costs, the buyer is not obliged to pay such additional costs or fees.

4. Rights and Obligations of the Seller

2.1. The seller is obliged to deliver the goods to the buyer in the agreed quantity, quality, and timeframe based on the accepted order and pack or equip them for transport in a way necessary for their preservation and protection; ensure the goods comply with applicable Slovak law; provide the buyer without undue delay with confirmation of the purchase agreement no later than upon delivery; and hand over all documents necessary for taking over and using the goods no later than together with the goods.

2.2. The seller is entitled to proper and timely payment of the purchase price from the buyer for the delivered goods.

2.3. If, due to stock depletion or unavailability of goods, the seller is unable to deliver the goods in the agreed time or at the agreed price, the seller is obliged to offer the buyer an alternative or the possibility to withdraw from the contract. If the buyer has already paid the purchase price or part thereof, the seller shall return it within 14 days of delivery of the withdrawal notice to the buyer's specified bank account, unless the parties agree otherwise.

5. Rights and Obligations of the Buyer

3.1. The buyer has been informed by the seller that placing an order entails an obligation to pay the price.

3.2. The buyer is obliged to: accept the ordered and delivered goods or collect them after repair; pay the agreed purchase price within the agreed payment deadline including delivery costs; confirm receipt of the goods in the delivery or service document by their own signature or the signature of an authorised person.

3.2.4. The buyer is entitled to delivery of the goods in the quantity, quality, timeframe, and location agreed between the contracting parties.

3.2.5. The buyer is obliged to inspect the goods immediately upon personal receipt from the seller, or upon receipt from the courier or at the registered office, and in the event of damaged goods, report the situation by phone or email no later than 24 hours after receipt. Failure to do so may result in rejection of any complaint or withdrawal from the contract.

6. Delivery and Payment Terms

4.1. The usual availability of goods and services is communicated to the buyer prior to concluding the purchase agreement.

4.2. Unless otherwise agreed, the seller is obliged to deliver the goods to the buyer without undue delay, no later than 30 days from the date of conclusion of the purchase agreement. If the seller fails to deliver, the buyer may set an additional reasonable deadline, and if still undelivered, the buyer is entitled to withdraw from the contract.

4.3. The seller is entitled to invite the buyer to take over goods before the agreed delivery deadline.

4.4. The buyer is obliged to accept the goods personally or at the agreed location (hereinafter "Location") within the agreed time range (hereinafter "Time Range").

4.5. If the seller delivers the goods to the Location within the Time Range, the buyer is obliged to accept the goods personally or ensure a person authorised by them accepts the goods and signs the protocol of payment and delivery.

4.6. If delivery needs to be repeated due to the buyer's absence, or if the buyer fails to take over the goods within 7 days after the Time Range expires without prior written withdrawal, the seller is entitled to compensation for actual costs incurred from the failed delivery attempt.

4.7. The buyer is entitled to inspect the shipment immediately upon delivery in the presence of the seller's representative. In the event of any defect or incomplete shipment, a record must be made and confirmed by the seller's representative.

4.8. The buyer is entitled to withdraw from the purchase agreement if the seller fails to deliver the goods within the deadline specified in Article 4.2 of these Terms and Conditions. The seller must return any amount already paid within 14 days of receiving the withdrawal notice.

4.9. When collecting an order that was prepaid online, Matej Uríček – ACW Servis or their partner may require proof of identity (ID card, driving licence, health insurance card, or passport) to prevent fraud and money laundering.

4.10. In the event a winner wins a prize in a competition organised by the seller, the winner must collect the prize within 30 calendar days from the date the results were announced. The winner's right to the prize expires upon this deadline, after which the prize is forfeited to the organiser.

7. Purchase Price

5.1. The purchase price for goods or services as agreed in the purchase agreement is stated in the order acceptance. If, due to a sudden change in stock availability or market conditions, the seller's acquisition cost exceeds the agreed price, the seller will notify the buyer and offer a new price, which must be expressly confirmed by the buyer to form a valid new purchase agreement.

5.2. The buyer must pay the purchase price including delivery costs: in cash upon personal collection, by cash on delivery, or by cashless bank transfer to the seller's account stated in the order acceptance or on the website, before taking over the goods.

5.3. If the buyer pays by bank transfer, the payment date is the date the full purchase price is credited to the seller's account.

5.4. The buyer must pay the purchase price no later than upon taking over the goods.

5.5. If the buyer has not paid the full purchase price by the time of delivery and no instalment agreement has been made, the seller is entitled to refuse delivery.

5.6. Costs associated with assembly and handling of goods are not included in the purchase price and the seller is not obliged to provide these services.

8. Complaint Policy

7.1. In the case of a remediable defect, the buyer has the right to have it remedied free of charge, in time, and properly. The seller is obliged to remedy the defect without undue delay.

7.2. Instead of remedying the defect, the buyer may demand replacement of the goods or, if the defect concerns only a component, replacement of that component, provided it does not result in unreasonable costs for the seller.

7.3. The seller may always replace the defective goods with goods free of defect instead of remedying the defect, if this does not cause the buyer significant difficulties.

7.4. In the case of an irremediable defect that prevents the goods from being used properly, the buyer has the right to exchange the goods or to withdraw from the purchase agreement. The same rights apply if the buyer cannot use the goods properly due to repeated occurrence of a remediable defect or multiple defects.

7.5. In the case of other irremediable defects, the buyer is entitled to a reasonable discount from the purchase price.

7.7. The seller is liable for defects in the goods in accordance with applicable Slovak law and the buyer must file a complaint with the seller or designated person.

7.11. If the goods exhibit defects, the buyer has the right to file a complaint at the seller's registered office by delivering the goods and a notice of complaint. The seller recommends insuring the goods when sending them for repair. Cash on delivery shipments are not accepted.

7.12. Complaint proceedings for goods that can be delivered to the seller begin on the day when all of the following conditions are cumulatively met: delivery of the complaint notice; delivery of the defective goods from the buyer to the seller or designated person; delivery of access codes, passwords, etc. if required for proper processing of the complaint.

7.15. The buyer is entitled to decide which of their rights under Sections 622 and 623 of the Civil Code they wish to exercise. Complaint proceedings must be completed within 30 days of the complaint being lodged. If this deadline expires without resolution, the consumer has the right to withdraw from the contract or exchange the goods for new ones.

7.20. The seller is not liable for defects if: the buyer has not exercised their right within the warranty period; the defect is mechanical damage caused by the buyer; the defect is reduced battery capacity; the defect arose from use in conditions inconsistent with the goods' natural environment; the defect arose from improper handling or neglect; the defect arose from excessive loading, water, fire, static or atmospheric electricity or other force majeure; or the defect arose from unauthorised intervention.

7.24. The warranty period is 24 months from the date of delivery of the goods, unless otherwise specified. For near-new goods: 12 months. For used goods: 12 months. If the buyer is an entrepreneur or legal entity, the parties agree on a maximum warranty period of 12 months.

7.37. The warranty period expires if the customer does not have a warranty card, proof of payment, or other document proving the purchase of the goods.

9. Personal Data Protection

8.1–8.2. The parties agree that for the purpose of proper order fulfilment, the buyer, if a natural person, must provide their name, telephone number, or email address, and if a legal entity, also their business name, registered address, ID number, VAT number (if assigned), phone number, and email address.

8.3. The seller informs the buyer that, pursuant to Art. 6(1)(b) of Regulation (EU) 2016/679 (GDPR), the seller will process the buyer's personal data without separate consent during the conclusion of the purchase agreement, as such processing is necessary for the performance of the contract.

8.4. Pursuant to Art. 6(1)(f) of the GDPR, the seller may, on the basis of legitimate interest, process the buyer's personal data for direct marketing purposes after delivery and send information about new products, discounts, and promotions.

8.16. The buyer's personal data may be provided to the following third parties: Marián Hopko – HOPKOK, ID: 46152873; LOVITECH, s.r.o., ID: 47122757; Slovenská pošta, a.s., ID: 36631124; Packeta Slovakia s. r. o., ID: 48136999.

10. Withdrawal from the Purchase Agreement

9.2. The buyer is entitled to withdraw from the purchase agreement without giving a reason within 14 days of receiving the goods, in accordance with Section 7 et seq. of Act No. 102/2014 Coll. on Consumer Protection for Distance Sales.

9.6. Withdrawal from the contract must be made in writing in a manner that leaves no doubt about the withdrawal, or using the form attached as Appendix No. 1 to these Terms and Conditions.

9.9. The buyer is obliged to send the goods back to the seller's registered address or hand them over to the seller without undue delay, no later than 14 days from the date of withdrawal.

9.11. The seller is obliged to return to the buyer all payments received under the purchase agreement or in connection with it, including delivery costs, without undue delay, and no later than 14 days from delivery of the withdrawal notice.

9.17. Pursuant to Section 7(6) of the Consumer Protection Act for Distance Sales, the buyer cannot withdraw from a contract whose subject is: goods made to the consumer's specific requirements; goods sealed in protective packaging unsuitable for return due to hygiene reasons where the seal has been broken; audio/visual recordings or computer software sold in protective packaging, if the consumer unsealed it; provision of digital content other than on a tangible medium if delivery commenced with the consumer's express consent.

11. Service Conditions

10.1. These conditions govern the relationship between the service contractor Matej Uríček – ACW Servis, Priehradná 34, 031 01 Liptovský Mikuláš, ID No. 50681818, Tax ID 1086725860 (hereinafter "contractor") and the customer ordering out-of-warranty/in-warranty service (hereinafter "customer").

10.3. The customer is aware that a service intervention may result in loss of customer data (contact list, contacts, photos, videos, individual applications, etc.) on the device or storage medium. Data loss can be prevented by backing up data.

10.4. Data backup is entirely the customer's responsibility. The customer declares that all important data has been properly backed up before handing over the device, and that the customer possesses all necessary installation media and licence keys for the software they use or wish to have installed. The service is in no way responsible for the authenticity, legality, or nature of data and other content on storage media provided by the customer.

10.7. The service centre is not responsible for the loss of SIM cards and memory cards left in the device, nor for the loss of small USB accessories (WIFI/BT modules, mouse and keyboard receivers) unrelated to the repair. Removing such accessories before handing in the device is the customer's responsibility.

10.9. The contractor bears no liability for the manifestation of hidden defects and damage discovered after opening the device or commencing the service. The contractor does not guarantee against defects that appear during or after the service and are not demonstrably related to the service intervention.

10.11. Should the customer require repair of a laptop that needs a specific spare part, the customer must pay a deposit after approving the price offer. Once paid, the part will be ordered without the possibility of cancellation, as such parts are ordered to a specific serial number.

10.12. Damaged and surplus parts from the repair become the property of the service centre unless expressly stated otherwise. Original spare parts from the device will only be returned upon request within 7 days of the repair/replacement. After this period, retrieval will not be possible due to regular ecological disposal.

10.13. The contractor reserves the right to cancel the deposit for an ordered part within 30 calendar days of contacting the customer. After six months, the contractor has the right under the Civil Code to ecologically dispose of or sell the device.

10.14. The repaired device is released upon presentation of the original service sheet. If the service document is lost, the contractor may charge a fee of €2, or refuse to release the device if there is suspicion of identity mismatch.

10.17. The warranty period for a service intervention and technician's work is 3 months; for spare parts, it ranges from 6–120 months depending on the specific case, as specified in the warranty card issued with the device. Unless otherwise stated, the default spare part warranty is 6 months.

10.21. For a successful repair and warranty guarantee, the contractor needs to fully test the device after the service. For complete testing, the customer must: deliver the device in factory settings (reset and signed out of all accounts) with the ability to activate the device; or provide a password (pattern, PIN, etc.); or deliver the device unlocked (without a password).
If the customer refuses all 3 options, the service centre cannot fully test the device and therefore cannot provide the standard warranty (3 months for the service intervention). The customer will only receive a warranty for the replaced part.

10.24. Repairs costing up to €30 are carried out automatically without prior consultation with the customer.

10.26. WARNING: Despite the best efforts of service technicians, a damaged and subsequently repaired device will never be as good as new. Replacement or servicing of spare parts may result in minor unevenness, gaps between joints, small scratches, or reduced sensitivity of controls. In the event of total damage to or destruction of the entrusted device, its actual value is based on its age, condition, and degree of wear (depreciated value). The applicable depreciation table is available for download as an appendix to these Service Conditions.

12. Final Provisions and Alternative Dispute Resolution

11.1.–11.3. If the purchase agreement is concluded in writing, any amendments must also be in writing. Matters not covered by these Terms and Conditions are governed by the applicable provisions of the Civil Code, Act No. 22/2004 Coll. on Electronic Commerce, and Act No. 102/2014 Coll. on Consumer Protection for Distance Sales.

11.4.–11.5. If the consumer is dissatisfied with how the seller handled their complaint or believes the seller violated their rights, they may contact the seller with a request for remedy. The competent authority for alternative dispute resolution is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, www.soi.sk.

11.6. The consumer may also use the online dispute resolution (ODR) platform established by the European Commission, available at: http://ec.europa.eu/consumers/odr/.

11.9. All materials published on the website of Matej Uríček – ACW Servis are protected by copyright law. No part of this website or related documents may be copied electronically or mechanically and made available to the public without prior written permission of the copyright holder.

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